Direct support

Here to help you simplify

Have questions about our raw formulations, small-batch shipping, or straightforward returns? Our independent studio team is here to provide honest, unvarnished guidance.

Drop a line

Send us a message

We typically respond within one business day. No automated bots, just real humans who understand skin-first care.

Our commitments

Transparent studio standards

Studio shipping

Honest returns

Raw batches

Every order is hand-packed in our studio using recyclable materials. We dispatch twice weekly to minimize our carbon footprint.

If a formula doesn't suit your skin, request a return within two weeks. We keep the process completely friction-free.

Our botanical ingredients vary slightly by season. Reach out if you want to know about the origin of your specific bottle.

Common queries

Support essentials

Quick answers to help you navigate our unconventional formulations, shipping policies, and minimalist philosophy.

Are the formulas stable?

Where is my order?

Yes. We use natural protective extracts and amber glass to preserve raw ingredients without relying on synthetic fillers.

You will receive a tracking link as soon as your batch leaves our hands. Standard transit takes three to five business days.

Can I change my order?

What is skin-first?

Because we pack in small batches, we process orders quickly. Email us within two hours of purchase to request modifications.

It means supporting your natural barrier instead of forcing results. We prioritize raw, biocompatible ingredients over marketing hype.